Links to your Digital board
Vincent Fosty (IMO Digital) vfosty@deloitte.com Eric Nys (AERS) enys@deloitte.com
Aleksej Choukhman (Deloitte Digital) alchoukhman@deloitte.com André Claes (TAX) aclaes@deloitte.com Johan Vlaminckx (ACC) jovlaminckx@deloitte.com
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Digital Enterprise Talking Points

Q1. What does digital transformation mean? Digital transformation means an enterprise transformation of its business model, operating model, and/or customer engagement model in response to the exponential digitization of our society and business landscape across all industries. Q2. What can a digital transformation initiative do for businesses? · Digital transformation helps businesses adapt to a sector’s new norm : as an example peer recommendations in the travel and hospitality sector, selfcare in the telecoms and utility sectors, …) · Digital transformation helps businesses define new propositions that fundamentally disrupt a sector economic business or operating model (e.g. Over the top content distribution in the media sector, ie Netflix, Uber in the transportation sector, …) · Digital transformation helps businesses grow by adopting new technologies and developing new business opportunities often with innovative business partners, … Q3. What do digital transformation projects or engagements look like? (show the Transformation Journey slide) They (should) all start with a “what” or “why” question … that is the business question the enterprise is trying to respond to. Below a couple of examples of companies we have helped : a. Lotto Sports wanted to have a faster visibility over its investment capacity in order to be able to make timely bids on cyclists before the season begins. With our Digital Accountant platform that is what we have achieved b. KBC wanted to restore customer relationships and bring them back to the branches – Deloitte Digital developed a smart concept using iBeacon technologies to geolocalize customers and engage with them directly as soon as they walk by the branch c. Bpost launched Combo, a home delivery aggregation proposition for working families and seniors leveraging Bpost’s last mile delivery network and using digital technologies to allow consumers to access a number of their usual eshops and schedule their home deliveries … Q4 When is the right time for me to deploy a digital strategy? Now (if not yesterday ;-). I know people in the music industry that never asked themselves that question and can only testify today why you need to ask yourself the question before it is too late. Q5. Do all companies need to go completely digital? Each industry sector has a “digitization potential” (the bang) and will take some time to transform (the fuse). This depends on the nature of the products and services, the B2B vs. B2C focus, the technological intensity of the industry’s core processes, … But let there be no doubt, if the making of parts becomes a digital commodity thanks to 3D printing and packaged goods can be delivered by drones, then there will be very little analog business left within a decade or so.
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Digital is an era, a stepping stone in the exponential evolution of technology
The disruption caused by exponential technologies (e.g. artificial intelligence, 3D printing, mobile payments, Internet of Things, connected cars) is impacting our clients in all industries. In the current economic climate of sluggish growth and economic uncertainties, we see organisations blindfolded and challenged with these disruptions.

The evolution is actually exponential: ✔Every 10 year cycle brings 10 times the connected devices (70 billion devices expected by 2020)In the last 2 years, we’ve seen 9 times more data created than in the entire history of humanity3 billion new minds will join the connected internet in the next 5 years1 billion digital natives will join the workforce in the next 7 years

Digital is woven into everything we do: For the first time in history, technology is inseparable from personal, consumer, business, employee, government, and education
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Acting as an enabler/disrupter in this era of exponential technologies
Digital encompasses a broad set of offerings and capabilities to help our clients transform to continue strive in this era: Digital Strategy, Digital Experience, Digital Transformation, Digital Accountant, Digital Finance (dfact), or Digital Tax (e-smart)

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The 8 great traits of a digital business
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Think exponential
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Create agile execution
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Acquire capabilities to catalyst the culture
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Protect the people
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Customer first
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New ideas to solve old industry issues
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Design thinking
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Focus on value
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What digital transformation conversations are you having?